On the August edition of "Trucking 101" with Doug McElhaney, you heard a discussion about how shippers choose carriers. Here's a list of potential carrier selection characteristics, and some food for thought!
Consistent dependable transit times
Communication of service disruptions
Knowledge and problem-solving skills
General reputation for quality and integrity
Proactive monitoring of delivery appointments
Ability to handle all transportation needs
Traditional EDI capabilities
Internet freight posting services
Action and follow-up on service complaints
Quality of drivers of contact personnel
Ability to provide expedited service
Satellite tracing and communications
Ability to implement fuel surcharge
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